Privacy policy

1. Personal Information We Collect

We collect information that identifies or relates to you. The types of personal information we collect depend on how you interact with our Site:

Contact Details: Name, billing address, shipping address, phone number, and email.
Payment Information: Credit/debit card numbers and billing details (processed securely via our payment providers).
Account Details: Username, password, and saved preferences.
Order History: Items viewed, cart additions, and past purchases.
Customer Support: Information shared when you communicate with us via email.
Device & Usage Data: IP address, browser type, cookies, and how you navigate our Site.

2. How We Use Your Information

We use your personal data to provide a seamless shopping experience, including:

Order Fulfillment: Processing payments, arranging shipping, and managing returns/exchanges.
Customer Support: Responding to inquiries and providing order updates.
Marketing: Sending promotional offers or showing targeted ads (where consented).
Security: Detecting and preventing fraudulent transactions or malicious activity.
Legal Compliance: Meeting our tax, regulatory, and legal obligations.

3. Sharing Your Information

We disclose your information to third parties only for legitimate business purposes, including:

Shopify: Our service provider that hosts this store and processes your data to enable our e-commerce functions.
Service Providers: Payment processors (e.g., Stripe, PayPal), delivery partners (e.g., Royal Mail, DPD), and marketing tools.
Legal Requirements: If required by law or to protect our rights and safety.

4. Cookies & Targeted Advertising

We use cookies to improve your experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

We may use your data for "Targeted Advertising." You can opt-out of these features via the Shopify Privacy Portal.
We recognize the Global Privacy Control (GPC) signal.

5. Your Rights (UK & EU)

If you are a resident of the UK or the EEA, you have the following rights regarding your personal information:

Access & Portability: Request a copy of the data we hold about you.
Correction & Deletion: Request that we update or erase your personal data.
Restriction: Object to or limit certain types of data processing.
Withdraw Consent: Withdraw your permission for marketing at any time.

To exercise these rights, please contact us at support@luniqhome.com

6. Data Retention & Security

We retain your personal information only for as long as necessary to provide our services and comply with legal requirements. While we use industry-standard security measures, please note that no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

8. International Transfers

Your information may be transferred and processed outside of the UK or EEA (including to the US via Shopify). We ensure all transfers comply with recognized legal mechanisms, such as Standard Contractual Clauses.