Frequently Asked Questions

Shipping

How long does delivery take?
Delivery times are estimates and may vary depending on your location, local postal services, and customs processing.

Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders.

Do you ship internationally?
Yes, we ship to many countries worldwide. FREE shipping on all orders. and delivery times vary by destination.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Simply contact us via our contact page with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item.

Products

Are your products suitable for all room types?
Absolutely! Our range includes lighting for living rooms, bedrooms, kitchens, hallways, and more.

What bulbs do your lamps use?
Most of our products are compatible with standard E27 or E14 bulbs. Bulb compatibility is listed on each product page.

Orders

Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking link.

Still have questions? Get in touch with us — we're happy to help!